What are your office hours?
We are generally available between 8.00am to 8.30 pm Monday to Friday and 9.00am to 5.00 pm on Saturday for returns to be done in the office. These hours apply from November to June only after that normal business hours apply. We provide after hours, weekend and home visits where pre- arrangements have been made.

What is the charge for preparation of tax returns?
The fee for tax return preparation depends upon the complexity of income and deductions involved. The fee for most “I” return is between $160 to $250 paid at the time the return are completed. . That fee is tax deductible in the year paid.

How long will it take to get my refund?
Chase Tax Office (CTO) processes majority of the returns within 14 working days. Delays may be possible where the CTO may match the data with Centrelink and other organizations

What do I do if the refund is not received within 14 days?
The support team would contact the aproperate agency and find out what's happening

Can fees be taken from my refund?
Yes, where a client is getting a refund we may allow a deduction from the CTO refund.